Setting Strategy for a Changing Customer Service Function
Align customer service strategic plans to organizational goals
Understand how to clearly measure success
Communicate plans throughout the organization
EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00
The increasing pace of change within organizations makes it more difficult than ever for customer service strategies to remain relevant. More often than not, there is a disconnect between the strategy formulation and day-to-day implementation of plans. Customer Service leaders should come prepared to this complimentary webinar with a list of their strategic priorities as we help you craft a customer service strategy that will remain relevant amid constant change.
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