On-Demand
|
1 hour
Discussion Topics:
- What a successful digital customer service strategy looks like
- Channels and capabilities you should invest in and which ones you should exit
- How to make real progress towards your customer experience and cost goals
Service organizations spent millions of dollars over the past decade to improve the digital customer service experience. Yet, even as lots of new channels and capabilities were added, customers only seem to demand more while cost improvements never fully materialize. In this complimentary webinar, expert Devin Poole reveals the best practices of companies who have cracked the code to deliver on the promise of digital.
Return to this webpage to watch the webinar live and on-demand. Questions about registering or watching? Email us: gartnerwebinars@gartner.com
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Hosted by
Devin Poole,
Sr Director, Advisory
