Delivering an Effective Digital Customer Service Experience
What a successful digital customer service strategy looks like
Channels and capabilities you should invest in and which ones you should exit
How to make real progress towards your customer experience and cost goals
Service organizations spent millions of dollars over the past decade to improve the digital customer service experience. Yet, even as lots of new channels and capabilities were added, customers only seem to demand more while cost improvements never fully materialize. In this complimentary webinar, expert Devin Poole reveals the best practices of companies who have cracked the code to deliver on the promise of digital.
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