Beyond Chatbots: Defining Your Enterprise Conversational Platform Strategy

On-Demand | 1 hour
Discussion Topics:
  • The critical leadership, technical, and intent modeling issues to address when developing a conversational platform strategy
  • How to evolve from a text chatbot and menu-based IVR approach to an intent-based, conversational approach
  • Emerging best practices for these types of projects
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Hosted by
Bern Elliot ,
Distinguished VP Analyst

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