Mastering The Basics of Customer Experience
What customer experience is
Core pillars of a customer experience management program
Primary tools needed for customer experience management
An increasing percentage of organizations compete on the basis of customer experience (CX). Yet, one of the top challenges for CX initiatives is how to get started and measuring business benefits. Join this complimentary CX webinar to gain new insights into the basics of customer experience, including how to measure it, getting started, and better understanding your customers. We delve into key customer experience tools, such as personas, customer journey maps and customer experience strategic plans, and will illustrate “what good looks like”.
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