The Six Habits of Exceptional Customer Experience Leaders
The patterns of exceptional customer experience leadership and how to make them your own
The building blocks of a highly effective customer experience program
The role of marketing in leading and contributing to cross-functional customer experience initiatives
Customer experience is the new competitive battlefield - but are you battle-ready? Many marketing and customer experience leaders still wrestle with what it means to lead customer experience efforts. This webinar explains the six habits of the most effective customer experience leaders, providing prescriptive guidance for how to adopt these patterns within your own organization. Through a series of examples of high-profile customer experience leaders, we provide a grounding in the principles and practices of marketing and customer experience leaders who have created new business advantage on the basis of customer experience innovation.