Improve Customer Experience With AI Conversational Platforms
What conversational platforms are
Ways conversational platforms will impact customer experience
How you can benefit from using conversational platforms
Customers' preferences are changing and they're increasingly using message-based communications, making it more difficult and costly for businesses to effectively engage with them. Automating customer engagements is an intrinsic need in any customer-facing organization, but success has been limited. Intelligent agents, such as virtual assistants and chatbots, are evolving beyond 'tools' to become a powerful set of 'actors' that are radically reshaping customer relationships. In this webinar, learn how the emergence of this artificial intelligence (AI) conversational landscape will change and improve the customer experience.