Panel Discussion: Emerging Trends in Customer Service & Support Technology
The biggest technology challenges facing customer service and support leaders and how to overcome them
How to differentiate between application hype or necessity
Which technologies and applications you’re missing or should be investigating
An introduction to Gartner for Customer Service & Support Leaders
Due to the increasing complexity of consumer interactions, customer service organizations need a complex set of applications to support customer engagement across a growing mix of agent-assisted and self-service channels.
In this unique panel discussion style webinar, Principal Executive Advisor Pete Slease will moderate a conversation with Gartner Research Directors Jim Davies and Nadine LeBlanc on emerging trends in customer service and support technology. Our aim is to help you navigate the waters of customer service applications in order to select the best technologies and vendors to meet your customers' needs. During this session, you can also ask the panelists your questions on this topic.