On-Demand
|
1 hour
Discussion Topics:
- Integrate and orchestrate channels to improve customer experience
- Facilitate cross-sell and upsell opportunities with cross-channel customer experience
- Align messaging across channel, device, and locations
It is common for an organization to utilize multiple channels of customer/citizen engagement, including web, mobile, contact center, social media, direct sales, store fronts, and distributors, amongst others. These channels were typically deployed over many years by different parts of the business, resulting in disconnected, siloed channels. These silos of customer engagement not only eliminate cross-sell and upsell opportunities, they also create a significantly negative customer experience. In this webinar, learn how organizations bridge their silos of customer engagement to create an integrated, holistic, seamless omnichannel customer experience.
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Hosted by
Gene Phifer,
VP Distinguished Analyst
