Prepare for Your Future Customer
The biggest digital disruptions to customer relationships through 2025
What are the plausible future scenarios that respond to these disruptions
How to successfully address these scenarios
As digital business transformation expands, your organization's future success depends on how you adjust to new customer-centric business models. CIOs and application leaders must anticipate future customer and business expectations by adopting scenario-based planning. This customer experience webinar explores 4 planning scenarios for customer-centric organizations and the key technology investments they need to succeed.