The 2018 Customer Fulfillment & Collaboration Survey Results: Change Is Coming
The evolving role of customer fulfillment in the supply chain and its potential value impact
Increased focus on services extending beyond order management
Technology investment and customer fulfillment automation effects on customer intimacy and transactional efficiencies
Do you have a customer-centric supply chain? Gartner predicts that by 2020, customer experience will overtake price and product as the key differentiator, requiring supply chain leaders to manage shifting customer expectations while adapting to new digital business models. Customer fulfillment leaders have a unique understanding of the customer that can help link the supply chain, the business, and the customer to design solutions that enhance the customer experience. In this webinar, we reveal the results of the Gartner 2018 Supply Chain Customer Fulfillment and Collaboration survey and what they mean for the future of your organization.