The 10 Habits of Customer-Centric Organizations
What separates a truly customer-centric organization
10 habits that successful organizations practice to build a customer-centric culture
How these habits enable organizations to design and deliver great customer experiences that exceed customer expectations
An improved customer experience often sits high atop the list of intended digital business outcomes. Technology innovations and digital transformation need to be planned and executed under a customer-focused vision, enterprise-wide governance or informed customer experience strategy. In this complimentary customer experience webinar, Gartner expert Gene Alvarez reveals the 10 habits that successful customer-centric organizations share when it comes to meeting customer demands while continuing to grow their business.