On-Demand
|
1 hour
Discussion Topics:
- How does your current approach to customer service technology benchmark against global trends
- How to improve the competitive positioning of your technology and innovation strategy
- How other customer service functions invest for the future
Customer service is a hotbed for new technology and innovation, but today, having so many innovations - across channels, voice-of-the-customer tools, infrastructure technology, and workforce engagement - threatens to overwhelm even the most progressive service leaders. Gartner works with service leaders around the globe to help navigate this increasingly complex landscape. In this complimentary webinar, Gartner experts Lauren Villeneuve and Sarah Dibble look at the resulting objective map of the adoption trends, impacts and future importance of 45 established and emerging service and support innovations and technologies.
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Hosted by
Lauren Villeneuve,
Sr Principal, Advisory
Sarah Dibble,
Sr Principal, Advisory