2019 Top 10 Technology Predictions for CRM and Customer Experience
The growing use of IT in customer experience projects
Incorporating continuous intelligence with real-time context data to improve decision-making
Leveraging digital business ecosystem partners for your customer service cases
Customer experience (CX) forms the core of an organization's digital transformation. Often at the start of their CX journey, enterprises pursue a "digital-first" customer engagement strategy that introduces lots of innovations and changes to their technology stack. The 2019 Gartner predictions for customer relationship management (CRM) and customer experience focus on pursuing customer centricity in digital transformation. Join us for this complimentary webinar as Gartner expert Olive Huang reveals the latest technology predictions that will significantly impact your customer strategy.