Virtual Briefing: New Service Strategy - Get Inside the Mind of Your Customer

On-Demand | 1 hour
Discussion Topics:
  • New findings from a large customer service experience survey that looked at “customer channel preferences,” and what the results mean for your organization
  • How companies are reshaping their service and issue resolution strategies given this new data
  • Steps you can take to develop a successful multi-channel strategy
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Hosted by
Peter Slease ,
VP, Team Manager
Richard DeLisi ,
VP, Advisory

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