Rethink Your Digital & Self-Service Strategy to Achieve Organizational Resiliency

On-Demand | 1 hour

Discussion Topics:

During the COVID-19 crisis, leading with self-service can transform your organization’s cost to serve and improve customer experience. Customers tend to prefer self-service over assisted channels as it is readily available and eliminates wait time with an agent. Self-service options must be designed for low effort and high success, or customers will abandon and switch to higher-cost assisted channels. This complimentary webinar will help you identify the most effective self-service strategy and navigate how to quickly direct customers to the correct channel during this crisis.

Contact us at gartnerwebinars@gartner.com with questions about watching.

Hosted by

Philip Jenkins ,

Sr Director Analyst

John Quaglietta ,

Sr Director Analyst