Shift Volume to Self-Service and Digital Channels
April 22, 202010:00 a.m. EDT
Live Webinar|1 hour
Identify and prioritize self-service channel and capability investments
Increase customer adoption of self-service capabilities
Measure self-service channel effectiveness
EDT: 10:00 a.m. | BST: 15:00
During the COVID-19 crisis, leading with self-service can transform your organization’s cost to serve and improve customer experience. Customers tend to prefer self-service over assisted channels as it is readily available and eliminates wait time with an agent. Self-service options must be designed for low effort and high success, or customers will abandon and switch to higher-cost assisted channels. This complimentary webinar will help you identify the most effective self-service strategy and navigate how to quickly direct customers to the correct channel during this crisis.
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