Effective Customer Engagement in Uncertain Times
On-Demand | 1 hour
Discussion Topics:
- How to strike a balance between empathy and reality with customers
- Why to avoid asking the common question: “How can I help?”
- How leading heads of sales use scenario planning to ensure recovery readiness
The COVID-19 pandemic and the related economic shock waves created tremendous volatility in the financial markets; however, much remains unknown and uncertain. In many ways, the response to uncertainty is bringing out the best in the often-misunderstood world of sales. Sales professionals all over the world are leading with humanity, humility, and compassion as they work to lift customers onto a path to recovery. In this complimentary webinar, Gartner experts share best practices and techniques to help drive customer confidence and success.
Contact us at gartnerwebinars@gartner.com with questions about watching.
Show More Show LessHosted by
Brent Adamson ,
Distinguished VP, Advisory
