Sales

Effective Customer Engagement in Uncertain Times

ON-DEMAND
| 1 hour

The COVID-19 pandemic and the related economic shock waves created tremendous volatility in the financial markets; however, much remains unknown and uncertain. In many ways, the response to uncertainty is bringing out the best in the often-misunderstood world of sales. Sales professionals all over the world are leading with humanity, humility, and compassion as they work to lift customers onto a path to recovery. In this complimentary webinar, Gartner experts share best practices and techniques to help drive customer confidence and success.

Contact us at gartnerwebinars@gartner.com with questions about watching.

Discussion Topics:
  • How to strike a balance between empathy and reality with customers
  • Why to avoid asking the common question: “How can I help?”
  • How leading heads of sales use scenario planning to ensure recovery readiness
Hosted by
Host

Brent Adamson

Distinguished VP, Advisory

Host

Maria Boulden

VP, Executive Partner