Effective Customer Engagement in Uncertain Times

On-Demand | 1 hour
Discussion Topics:
  • How to strike a balance between empathy and reality with customers
  • Why to avoid asking the common question: “How can I help?”
  • How leading heads of sales use scenario planning to ensure recovery readiness

The COVID-19 pandemic and the related economic shock waves created tremendous volatility in the financial markets; however, much remains unknown and uncertain. In many ways, the response to uncertainty is bringing out the best in the often-misunderstood world of sales. Sales professionals all over the world are leading with humanity, humility, and compassion as they work to lift customers onto a path to recovery. In this complimentary webinar, Gartner experts share best practices and techniques to help drive customer confidence and success.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about watching.

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Hosted by
Brent Adamson ,
Distinguished VP, Advisory
Maria Boulden ,
VP, Executive Partner

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