Information Technology

Panel Discussion: Remain Customer-Centric While Reopening

ON-DEMAND | 1 hour

The global pandemic has reached a point where several countries and organizations are reopening. This process will not be universally simplistic, and it will leave room for uncertainty. Organizations must remain agile in their approach, and all organizational components, such as sales, marketing, customer service, commerce and IT, must stay focused on the customer. In this complimentary webinar, the second in the series, a cross-functional panel of Gartner experts addresses the top customer-engagement questions they receive from clients, and provides specific actions you can take during this phase of the crisis.

Contact us at gartnerwebinars@gartner.com with questions about watching.

Discussion Topics:
  • How to keep your organization customer-centric
  • Top customer-engagement questions Gartner is fielding
  • Specific actions you can take to be more customer oriented
Hosted by
Host

Augie Ray

VP Analyst

Host

Maria Margaret Marino

Sr Director Analyst

Host

Kate Muhl

VP Analyst

Host

Melissa Hilbert

Sr Director Analyst

Dayna Robyn Ford

Sr Director Analyst