Customer Service and Support

Proactive Cost Optimization for Customer Service and Support

| 1 hour

Today’s rapidly shifting economic landscape prompts many organizations to reexamine their strategic plans and priorities, resulting in budget reduction and cost-cutting demands for customer service and support leaders. This complimentary webinar looks at how you can apply proactive, continuous discipline to cost management that will allow service and support leaders to redirect funding where it is most needed while continuing to deliver value to the business.

Contact us at with questions about watching.

Discussion Topics:
  • Key considerations for cost optimization decisions
  • A methodology to identify the right cost optimization opportunities
  • A process to determine the prioritization of cost optimization initiatives
Hosted by

Kim Dans

Sr Director Analyst


Philip Jenkins

Sr Director Analyst


Sarah Dibble

Sr Principal, Research