Customer Service and Support

Transition to a Digital-First Service Organization

| 1 hour

Companies are looking to improve digital and low-cost channels as they feel pressure to optimize costs. Yet despite adding new channels and capabilities, customers seem to demand more while cost improvements fail to fully materialize. This complimentary webinar looks at best practices from companies who have cracked the code and are delivering on the digital promise.

Return to this web page to watch the webinar. Contact us at with questions about watching.

Discussion Topics:
  • What a successful digital customer service strategy looks like
  • What channels and capabilities you should invest in and which to exit
  • How to make progress towards your customer experience and cost goals
Hosted by

Devin F. Poole

Sr Director, Advisory


Andrew Schumacher

Sr Principal, Advisory