Transition to a Digital-First Service Organization

On-Demand | 1 hour
Discussion Topics:
  • What a successful digital customer service strategy looks like
  • What channels and capabilities you should invest in and which to exit
  • How to make progress towards your customer experience and cost goals

Companies are looking to improve digital and low-cost channels as they feel pressure to optimize costs. Yet despite adding new channels and capabilities, customers seem to demand more while cost improvements fail to fully materialize. This complimentary webinar looks at best practices from companies who have cracked the code and are delivering on the digital promise.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about watching.

Show More Show Less
Hosted by
Host
Devin F. Poole,
Sr Director, Advisory
Host
Andrew Schumacher,
Sr Principal, Advisory

Watch Now

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

    Optional Optional
  • Step 3 of 3

    By clicking the "Watch now" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.