Transition to a Digital-First Service Organization

On-Demand | 1 hour
Discussion Topics:
  • What a successful digital customer service strategy looks like
  • What channels and capabilities you should invest in and which to exit
  • How to make progress towards your customer experience and cost goals
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Hosted by
Host
Devin F. Poole ,
Sr Director, Advisory
Host
Andrew Schumacher ,
Sr Principal, Advisory

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