Customer Service and Support

Gartner 2021 Top Trends and Priorities for Customer Service & Support Leaders

| 1 hour

What must customer service and support organizations focus on in 2021? Each year, Gartner surveys hundreds of customer service and support leaders to identify their strategic priorities and investments for the year ahead, helping leaders more confidently benchmark their own strategic planning decisions. This complimentary webinar provides an in-depth look at where service leaders are focused as 2021 unfolds.

Return to this web page to watch the webinar. Contact us at with questions about registering or watching.

Discussion Topics:
  • The top strategic priorities for service organizations in 2021
  • Identify key strategies and investments
  • Top challenges that service leaders anticipate for the year ahead
Hosted by

Allegra Ubbes

Sr Specialist, Advisory


Andrew Schumacher

Sr Principal, Advisory