Customer Service and Support

The 2021 Customer Service Leadership Vision

| 1 hour

Heads of customer service looking for an advantage in 2021 and beyond have a dramatic opportunity to rethink the way they interact with customers across a range of channels and issues. Gartner believes that organizations not only developing a digital-first service experience, but one designed to proactively build customer confidence will have a significant competitive advantage over the next decade. This complimentary webinar delves into why your service organization must change, and more importantly, how.

Discussion Topics:
  • Identify new opportunities for differentiation
  • Identify how service leaders can drive loyalty through Value Enhancement and Dynamic Customer Engagement
  • Rethink the role of reps in the live service channel
  • Discover new metrics to measure service's impact on customer growth
Hosted by

Brent Adamson

Distinguished VP, Advisory


Nick Toman

Distinguished VP, Research


Sarah Dibble

Sr Principal, Research