Customer Service and Support
The customer service (CS) business process outsourcing (BPO) industry is well-diversified, with vendor offerings ranging from primary traditional voice services to advanced digital, automated, and platform-based business process services. As the complexity of business grows, service and support leaders should expect their CS BPO providers to contain costs while delivering enhanced customer experience (CX), automation, value-added services, scalability, and innovative ways to address client needs. The Gartner Magic Quadrant for Customer Service BPO evaluates vendor capabilities in the worldwide CS BPO market. This complimentary webinar delves into the latest CS BPO findings to look at the changing BPO landscape and key considerations for evaluating potential outsourcing partners.
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Sr Director Analyst
VP, Team Manager