Customer Service and Support

The Gartner Magic Quadrant for Customer Service Business Process Outsourcing

ON-DEMAND
| 1 hour

The customer service (CS) business process outsourcing (BPO) industry is well-diversified, with vendor offerings ranging from primary traditional voice services to advanced digital, automated, and platform-based business process services. As the complexity of business grows, service and support leaders should expect their CS BPO providers to contain costs while delivering enhanced customer experience (CX), automation, value-added services, scalability, and innovative ways to address client needs. The Gartner Magic Quadrant for Customer Service BPO evaluates vendor capabilities in the worldwide CS BPO market. This complimentary webinar delves into the latest CS BPO findings to look at the changing BPO landscape and key considerations for evaluating potential outsourcing partners.

Contact us at gartnerwebinars@gartner.com with questions about watching.

Discussion Topics:
  • Use the Gartner Magic Quadrant for CS BPO to evaluate potential outsourcing partners
  • Understand the impact of COVID-19 on the CS BPO market
  • Identify what considerations to prioritize when deciding on a CS BPO service provider
Hosted by

Deborah Alvord

Sr Director Analyst

Host

Peter Slease

VP, Team Manager