The Gartner Magic Quadrant for Customer Service Business Process Outsourcing

On-Demand | 1 hour
Discussion Topics:
  • Use the Gartner Magic Quadrant for CS BPO to evaluate potential outsourcing partners
  • Understand the impact of COVID-19 on the CS BPO market
  • Identify what considerations to prioritize when deciding on a CS BPO service provider

The customer service (CS) business process outsourcing (BPO) industry is well-diversified, with vendor offerings ranging from primary traditional voice services to advanced digital, automated, and platform-based business process services. As the complexity of business grows, service and support leaders should expect their CS BPO providers to contain costs while delivering enhanced customer experience (CX), automation, value-added services, scalability, and innovative ways to address client needs. The Gartner Magic Quadrant for Customer Service BPO evaluates vendor capabilities in the worldwide CS BPO market. This complimentary webinar delves into the latest CS BPO findings to look at the changing BPO landscape and key considerations for evaluating potential outsourcing partners.

Contact us at gartnerwebinars@gartner.com with questions about watching.

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Hosted by
Deborah Alvord ,
Sr Director Analyst
Host
Peter Slease ,
VP, Team Manager

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