Customer experience (CX) is a top priority for most seats at the executive table, and the global pandemic and acceleration of digital business transformation made managing CX even more important. This complimentary webinar introduces Gartner’s exclusive research into CX strategies for executive leaders. This research can help you define a vision for a culture of customer-centric decision making and leadership by better understanding your customers, setting a CX strategy, and coordinating CX across the organization.
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Distinguished VP Analyst
Distinguished VP Advisory