Information Technology

The Executive Vision for a Customer-Centric Decision-Making Culture

| 1 hour

Customer experience (CX) is a top priority for most seats at the executive table, and the global pandemic and acceleration of digital business transformation made managing CX even more important. This complimentary webinar introduces Gartner’s exclusive research into CX strategies for executive leaders. This research can help you define a vision for a culture of customer-centric decision making and leadership by better understanding your customers, setting a CX strategy, and coordinating CX across the organization.

Return to this web page to watch the webinar. Contact us at with questions about watching.

Discussion Topics:
  • Why customer experience is a top priority in organizations today
  • How Gartner help executive leaders mature their organization’s CX capabilities
  • Get a preview of what comes next in customer experience
Hosted by

Don Scheibenreif

Distinguished VP Analyst


Brent Adamson

Distinguished VP Advisory