Establishing clear key performance indicators (KPIs) that measure both progress and outcomes is critical. As enterprises look to the postpandemic future, many are shifting their focus from radical cost cutting to accelerating and building momentum for their digital business initiatives. The best KPIs focus on important business outcomes. Digital business KPIs measure the level of progress in becoming a digital business. When broad market and economic shifts as they did last year, measuring progress is not enough; you must redshift your KPIs. This complimentary webinar will help CIOs and IT executives reframe their digital KPIs to ensure they make more rapid progress on their digital ambitions.
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Stephen E. Smith