Customer Service and Support

Use Analytics to Improve Customer Service Experience and Productivity

ON-DEMAND | 1 hour

Artificial intelligence and machine learning are uniting previously separate approaches to analyzing customer service interactions to improve interaction, understanding and intent regardless of the communication channel. In the future, customer service analytics will leverage historical and real-time insight to deliver optimum operational, employee and customer-centric experiences. This complimentary webinar looks at how organizations can deliver more insightful customer service analytics and maximize investments in a changing vendor landscape.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about watching.

Discussion Topics:
  • Why customer service analytics are important today
  • Use cases that drive the most benefit from customer service analytics
  • Know the top players in the market and how to go about vendor selection
Hosted by
Host

Steve Blood

VP Analyst