Information Technology
Almost every organization claims the customer comes first, but is that really the case? Join us for this complimentary webinar as Gartner experts explore what it means to execute a true customer-centric strategy. CIOs and IT leaders will learn the benefits of this approach, how to evolve your IT delivery model to gain these benefits, and how you can measure the impact of a customer-centric strategy. You also will discover how fusion teams can help drive success in a customer-centric model as technology responsibilities move beyond the IT department.
Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about watching.
Gene Alvarez
Distinguished VP Analyst
Matthew Hotle
Distinguished VP, Advisory