Technology plays an increasingly central role to achieving successful customer experience (CX) projects. Shifting consumer trends in 2020 led to a “customer experience revolution,” and CX leaders say that 68% of the CX projects in 2021 involve technology, up from 49% in 2017. This increases demand and pressure on IT organizations. This complimentary webinar looks at the CX traps that technology organizations need to avoid, and the best practices IT can use to not just survive the customer experience revolution, but drive CX success.
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VP, Executive Partner