Financial Services

Rethink Digital for High-Impact Customer Experiences in Financial Services

ON-DEMAND | 1 hour

Financial services executives are investing heavily in digital capabilities to improve customer experience. Yet, customers still struggle to use digital channels as part of their journey. Successfully improving the interaction between the customer and digital channels can lead to positive actions that benefit the firm. However, leaders must do more than just improve the customer’s digital experience. This complimentary webinar looks at what financial services leaders must do to support your customers’ financial wellbeing by empowering your customers’ journeys and creating more embedded financial relationships.

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about watching.

Discussion Topics:
  • Understand the current state of customer experience in digital channels
  • Discover the greatest opportunities to improve customer and firm outcomes through digital
  • Hear how leaders use digital capabilities to support better financial lives for customers
Hosted by
Host

Micah Margolis

Director, Advisory

Host

Michael Horney

Principal, Advisory