Customer Service and Support

The Top Strategic Priorities for Customer Service Leaders in 2022

UPCOMING January 26, 2022
| 11:00 a.m. EST | 1 hour

EST: 11:00 a.m. | GMT: 16:00

As 2022 unfolds, are you confident in where to focus your customer service and support efforts? Do you know where you can make the most impact this year? Gartner surveyed 170 customer service and support (CSS) leaders to understand their most pressing priorities and key challenges for this year. This complimentary webinar gives you insight into your peers’ concerns and areas of focus, so you can benchmark your own strategic planning decisions to adjust course or validate that you are on the right track.

Discussion Topics:
  • Discover the top strategic priorities for customer service organizations in 2022
  • Identify trends in key customer service activities and investments
  • Anticipate the most pressing challenges for 2022
Hosted by
Host

Andrew Schumacher

Sr Principal, Advisory