Information Technology

Customer Experience 2022 and Beyond: Adapt to Evolving Preferences and Needs

ON-DEMAND
| 1 hour

As the world continues to experience the ups and downs of the global pandemic, customer experience takes on increased importance. But what can IT and business leaders do to help their organization continue to align with customer expectations while preparing for a world shaped by regular disruption? This complimentary customer experience webinar will give you better insight into what you should expect from your customers, and how you can prepare your team to adapt to their evolving preferences and needs.

Discussion Topics:
  • Determine how to change your approach to customer experience in a world of regular disruption
  • Find out why employee experience is becoming as important as customer experience
  • Learn what leading organizations do differently to meet customers where they are

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.

Hosted by
Host

Don Scheibenreif

Distinguished VP Analyst, KI Leader