Customer Service and Support

Top 4 Keys to Knowledge Management and Exceptional Customer Service

ON-DEMAND
| 1 hour

Watch this webinar on-demand

Traditional approaches to knowledge management have heavily relied on manual processes aimed at writing articles, resulting in knowledge bases filled with stale content, employees who find the content untrustworthy, and customers who cannot easily get to the outcomes they expect. Today, there are better techniques, best practices, and tools, which make knowledge management an integral part of the customer service value promise. This complimentary webinar explores such innovations and ideas on how to create a modern knowledge management program to drive exceptional customer experiences.

Discussion Topics:
  • Understand how to use knowledge management to create exceptional customer experiences
  • The four must-haves to developing a successful knowledge management program
  • Learn how to make your customer service knowledge management a sustained success

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about watching.

Hosted by

Pri Rathnayake

Sr Director Analyst

Drew Kraus

VP Analyst