Customer Service and Support
Watch this webinar on-demand
Traditional approaches to knowledge management have heavily relied on manual processes aimed at writing articles, resulting in knowledge bases filled with stale content, employees who find the content untrustworthy, and customers who cannot easily get to the outcomes they expect. Today, there are better techniques, best practices, and tools, which make knowledge management an integral part of the customer service value promise. This complimentary webinar explores such innovations and ideas on how to create a modern knowledge management program to drive exceptional customer experiences.
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Pri Rathnayake
Sr Director Analyst
Drew Kraus
VP Analyst