Cross-Enterprise

Ask the Gartner Expert: Deploy Chatbots to Meet Self-Service Demands

ON-DEMAND
| 1 hour

Watch this webinar on-demand

Over the last 10 years, chatbots evolved into a critical technology component of a service organization’s self-service strategy. Customer service and support (CSS) leaders expect gains in value from technology investments, including chatbots, to deliver remarkable customer experience. How can CSS leaders design chatbot to deliver exponential cost savings and improved CX? Join this free webinar as Gartner expert Bern Elliott takes questions from you and your peers to help your organization effectively implement and scale chatbots to meet your self-service goals.

Discussion Topics:
  • Understand how to effectively manage user expectations to avoid dissatisfaction with chatbots
  • Key success factors to drive chatbot adoption by users
  • Is there an optimal duration for a conversation between a chatbot and customer

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about watching.

Hosted by
Host

Bern Elliot

Distinguished VP Analyst