Customer Service and Support

Business Process Outsourcing: Key Components for Customer Service Leaders

UPCOMING August 24, 2022
| 11:00 a.m. EDT | 1 hour

EDT: 11:00 a.m. | BST: 16:00

Customer service and support leaders faced with the need to reduce cost, address resource gap challenges, or introduce more agility into their offering often look to business process outsourcing (BPO) as a solution. Those who are already outsourcing, want to ensure their BPO partner is meeting performance and outcome expectations, while avoiding transition and vendor management issues that can create poor customer experience (CX) and business results. Join this complimentary customer service webinar to get your key questions answered about outsourcing, enabling you to better achieve the needed results from the BPO partnership.

Discussion Topics:
  • Understand what to consider when deciding whether to outsource
  • Identify what activities should be outsourced or kept in house
  • Learn how to evaluate potential outsourcing partners

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.

Hosted by
Host

Deborah Alvord

VP Analyst

Host

Brian Weber

Director Analyst

Host

Rupinder Chandhok

Director Analyst