Customer Service Essentials: Measuring Customer Effort

February 24, 2020 11:00 a.m. EST
Live Webinar | 1 hour
Discussion Topics:
  • The relationship customer effort has with loyalty and cost
  • The key drivers of customer effort
  • How to capture the voice of the customer (VOC) on customer effort
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Hosted by
Andrew Schumacher,
Sr Principal, Advisory
Allegra Ubbes,
Sr. Specialist, Advisory

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