February 24, 2020
11:00 a.m. EST
Live Webinar
|
1 hour
Discussion Topics:
- The relationship customer effort has with loyalty and cost
- The key drivers of customer effort
- How to capture the voice of the customer (VOC) on customer effort
EST: 11:00 a.m. | GMT: 16:00
Customer service and support leaders need to build the business case for measuring customer effort, which is the key metric behind becoming a world-class service organization. To build the case internally for measuring customer effort, customer service and support leaders must leverage the metric’s 3 key advantages: Predictive validity, actionability and relatability. Join this complimentary Gartner webinar to find out what drives customer effort, how to measure it, and how reducing it improves the customer service experience while shrinking your cost to serve.
Return to this web page to watch the webinar live and on-demand. Questions about registering or watching? Email us: gartnerwebinars@gartner.com
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Hosted by
Andrew Schumacher,
Sr Principal, Advisory
Allegra Ubbes,
Sr. Specialist, Advisory