Customer Service and Support

Without Great Employee Experience, You Can Forget Great Customer Experience

ON-DEMAND
| 1 hour

The key to great customer experience (CX) is an engaged employee base focused on customer service. In other words, if you want great CX, you must have great employee experience (EX). This complimentary customer experience webinar reveals how leading enterprises deliver powerful and compelling employee experiences, and the models, methodologies and technologies needed for great EX.

Questions about watching? Email us: gartnerwebinars@gartner.com

Discussion Topics:
  • The value of EX, especially as it relates to CX
  • The parallels between the methodologies and technologies of CX and EX
  • How to deliver EX that leads to engaged employees
Hosted by
Host

Gene Phifer

Distinguished VP Analyst