Without Great Employee Experience, You Can Forget Great Customer Experience

On-Demand | 1 hour
Discussion Topics:
  • The value of EX, especially as it relates to CX
  • The parallels between the methodologies and technologies of CX and EX
  • How to deliver EX that leads to engaged employees

The key to great customer experience (CX) is an engaged employee base focused on customer service. In other words, if you want great CX, you must have great employee experience (EX). This complimentary customer experience webinar reveals how leading enterprises deliver powerful and compelling employee experiences, and the models, methodologies and technologies needed for great EX.

Questions about watching? Email us: gartnerwebinars@gartner.com

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Hosted by
Host
Gene Phifer,
Distinguished VP Analyst

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