Marketing and Communications

Your CX Advantage: Gartner Expert Answers Your Questions

ON-DEMAND
| 1 hour

Customer experience (CX) efforts remain inconsistent in many organizations, but 2020 could be a game-changer. In an age when consumers can reach a competitor in a click, CX is the key differentiator. Increasingly, organizations are spending more on CX and placing greater importance on their results. In this complimentary marketing webinar, Gartner for Marketers expert Augie Ray takes on your most pressing CX questions. Get the answers and advice you need to make CX your true differentiator.

Questions about watching? Email us: gartnerwebinars@gartner.com

Discussion Topics:
  • Advice for new CX leaders
  • The relationship between the CX leader and CMO
  • Why more organizations are increasing CX spending
Hosted by
Host

Augie Ray

VP Analyst