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  • customer experience strategy - tech conferencess

    Experience Gartner Live!

    Ever wondered what a Summit looks like?

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How are you crafting your CX strategy?

Customer Experience is at the top of every business’ priority list. It concerns the CEO to the CMO and even the CIO. Emerging technology, changing consumer needs and effective use of customer data are critical elements to ensuring your CX Strategy is as powerful as possible in a competitive and digital landscape.
We have just wrapped up the 2018 Gartner Customer Experience & Technologies Summit and we are already building new content to share with you in 2019. If you would like keep up to date with everything Gartner CX then sign up here and we will send you exclusive updates to your inbox.
Combining Gartner’s unrivaled advice, the conference provides you with the perfect opportunity to learn from and share your experiences with Gartner’s CX Analysts and engage in roundtable and workshop sessions with your peers to delve into topics of most importance to you. .

Check out this video from last year to get a feel of the Summit in action!

This Summit was designed for individuals in the following roles:
Roles including:
  • Chief Customer Officer
  • VP/Head of Customer Experience
  • Chief Marketing Officer, Head of Marketing
  • CRM Manager
  • Customer Engagement Manager
  • Digital Commerce Manager
Customer Experience Leaders
Roles including:
  • Applications Leader
  • IT Director/Manager
  • User Experience Manager
  • CRM or CX Project Leader
  • IT Architect
IT Leaders Supporting CX Initiatives
Roles including:
  • Customer Data Manager
  • Customer Insight Manager
  • Master Data Manager
  • Customer Journey Analytics Manager
  • Voice of the Customer Manager
  • Customer Feedback Manager
Customer Data and Analytics Managers
Roles including:
  • Customer Service & Support Manager
  • Contact Center Manager
  • Customer Care Manager
  • Contract Centre Infrastructure Manager
Customer Services & Support Managers

What You Will Learn

  • Deliver a seamless experience, regardless of the channel a customer chooses to use
  • Develop a clear CX vision and strategy in your organization
  • Understand how to utilize Artificial Intelligence to deliver a fantastic experience
  • Unlock the real business value in your customer data
  • Elevate CX through customer journey design and monitoring
  • Provide personalized customer interaction across a multichannel environment
  • Design B2C and B2B CX Strategies with ‘moments of truth’
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Get the latest insights into Gartner customer experience and turn your vision into a reality:

Frequently Asked Questions

Get answers to your questions here


Be the first to know about new additions to the agenda and learn more about Gartner CX. Receive exclusive content straight to your inbox! 

2018 Tracks Announced!

Track A: Architecting the CX Solutions Portfolio

Track B: Manage Customer Data

Track C: Strategy & Culture

Track D: Looking into the Next Gen of CX

Spotlight Track: Leadership

For full track descriptions - view here


2018 Hot Topics

  • CX Vision and Strategy
  • Customer Centricity
  • Customer Data & Analytics
  • Multi-channel CX
  • Voice of the Customer
  • AI in CX
The conference was inspriing. The quality of the speakers were above expectation and also partners were very well selected and valuable.

- Luca Nordone Unipolsai S.P.A

The forward thinking discussions and presentations have left us all looking to drive business change. What's more is the research papers give us the justification for these changes.

- Andrew Ward The University of Nottingham

Great customer experience from being part of the Gartner summit that leads you through the customer journey. High quality of presenters and big opportunity to network.

- Krzysztof Jarosz Polski Linie Lotnicze

Excellent opportunity to meet with fellow companies touching the same subjects and experienceing the same struggles end-users have to through.

- Kris Vandereycken Beneo

Optimize Your Attendance

You'll be able to add these Gartner exclusives to your agenda:

  • Admission to all Keynote sessions
  • Gartner Analyst One-on-One Session
  • Workshops
  • End-User Case Studies
  • Solution Provider Showcase
  • Breakfast, Lunch, Snacks


Listen to inspirational guest keynote speakers; hear from Gartner-invited end-user case study speakers – real practitioners with real-world knowledge; and learn from Gartner analysts – the foremost experts in their areas of focus. 

Featured Speakers


Meet the Solution Providers at the Forefront of Customer Experience

The Gartner Customer Experience & Technologies Summit will help you develop a "short list" of technology and service providers who can meet your particular needs. You'll receive exclusive access to some of the world's leading technology and service providers in a variety of settings.

  • Learn more  about the exhibitor experience.  
  • Contact us to learn more about opportunities to exhibit. 




Become a Exhibitor

Take Your Place Among Technology's Key Players
Join us now

Exhibitor Interactions

Read more about how you can interact with our exhibitors

Venue & Travel

London, UK


Park Plaza Westminster Bridge
200 Westminster Bridge Road
London, United Kingdom - SE1 7UT


Park Plaza Westminster
200 Westminster Bridge Road
London, United Kingdom - SE1 7UT


A limited number of rooms have been held at the Park Plaza Westminster Bridge Hotel for attendees of the Gartner Customer Experience & Technology Summit. There are two special promotional Gartner rates available:
Superior Room - £200 per night + VAT (Includes Breakfast)
Studio Room- £240 per night + VAT (Includes Breakfast)
Please note that these rates are based on single occupancy and excludes VAT.
In order to secure accommodation at the preferred rate please click on the link below.
Alternatively, you can either e-mail your request to gartnerconference@pphe.com or call the Park Plaza Westminster Bridge in-house reservations office on +44 844 415 6780, quoting the promotion code GART126
Reservation Office opening times are:
Monday to Friday between 08:00 - 19:00 (London Time)
Saturday between 09:00 - 17:30 (London Time)

Park Plaza County Hall
1 Addington Street
London, United Kingdom