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Do More With Less: Seven Examples of How ITIL 2011 Processes Can Help Reduce I&O Costs


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Summary

I&O is typically 60% of IT spending; of that, 40% is people costs, a vast majority of which are in IT operations. Use this research to find out how ITIL processes can be leveraged to reduce I&O costs by improving efficiencies and utilization, thus reducing failed efforts and rework.

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