Create a Gartner Account

Market Trends: CRM Digital Initiatives Focus on Sales, Marketing, Support and E-Commerce

Sign In

Already have a Gartner account?


Organizations are leveraging CRM technologies as a major part of their digital initiatives to enhance the customer experience. Demand for modern technology customer relationships is driving refresh or expanded integration and usage of all areas of CRM software, but at different rates.


Order Amount: $2,495.00


For help or information on purchasing documents contact us.

Please provide your profile information.

By clicking the "Submit" button, you are agreeing to the Gartner Terms of use and Privacy Policy.

Call +1 855-515-4486 or contact us

to become a Gartner client.