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Toolkit: Outsourcing Contract — Attachment N — SOW, SLA, OLA, Price, Behavior Drivers

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Summary

Outsourcing contracts require a proper statement of work, associated service and operating levels, price, and behavior drivers for each IT service to help ensure deal success. Sourcing managers should use this Toolkit to create an Attachment N — without doing so, deals face challenges or failure.

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Toolkit: Outsourcing Contract — Attachment N — SOW, SLA, OLA, Price, Behavior Drivers

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