Create a Gartner Account

How to Measure Knowledge Management

Sign In

Already have a Gartner account?


IT service desk leaders must measure knowledge management to determine direction, justify actions, validate progress and identify when and where to intervene. Without metrics, there is little control, and poor visibility into the health and viability of knowledge management processes and practices.


Order Amount: $195.00


For help or information on purchasing documents contact us.

Please provide your profile information.

By clicking the "Submit" button, you are agreeing to the Gartner Terms of use and Privacy Policy.

Call +1 855-515-4486 or contact us

to become a Gartner client.