Create a Gartner Account

Ericsson Solidus eCare

Sign In

Already have a Gartner account?


Ericsson Solidus eCare is a server-based customer contact center solution. It is targeted at middle and large enterprises, interacts with the Ericsson MD110 PBX system, and combines voice and Web-based technologies. The solution consists of software applications focused on the agent, management, and customer self-services. It offers skill- and profile-based routing capabilities for multichannel interactions, interactive voice response (IVR), and mobile technology for agents. Self-services are offered through Virtual Agents using a customer Knowledge Base. It provides real-time and historical reporting as well as single point of entry management.


Order Amount: $95.00


For help or information on purchasing documents contact us.

Please provide your profile information.

By clicking the "Submit" button, you are agreeing to the Gartner Terms of use and Privacy Policy.

Call +1 855-515-4486 or contact us

to become a Gartner client.