Create a Gartner Account

Dow Chemical Provides a Consistent Face to the Customer


Sign In

Already have a Gartner account?

Summary

Dow's "one face to the customer" strategy included measuring customer interface costs/activities per contact channel across the global organization. This procedure is overlooked by more than 85 percent of enterprises.

Pricing

Order Amount: $95.00

Help

For help or information on purchasing documents contact us.

Please provide your profile information.



By clicking the "Submit" button, you are agreeing to the Gartner Terms of use and Privacy Policy.

Call +1 855-515-4486 or contact us

to become a Gartner client.