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Market Insight: How to Successfully Transition From BPO to BPS — Leveraging BPaaS, Digital Services and Automation

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Summary

Increasingly complex process environments and digitalization are driving intense changes in the BPO market. Technology business unit leaders in BPS providers should leverage this research to help develop key strategies and messaging to exploit profitable business opportunities.

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Market Insight: How to Successfully Transition From BPO to BPS — Leveraging BPaaS, Digital Services and Automation

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