Create a Gartner Account

Microsoft's Unified Support Eliminates Counting Hours, but Some Organizations Will Now Pay for What Had Been Free


Sign In

Already have a Gartner account?

Summary

Unified Support's unlimited hours could be more expensive, because its cost is based on annual spending with Microsoft, including online services (which had free Problem Resolution Support under Premier Support). I&O leaders negotiating software and cloud services will need to navigate this change.

Pricing

Order Amount: $195.00

Help

For help or information on purchasing documents contact us.

Please provide your profile information.



By clicking the "Submit" button, you are agreeing to the Gartner Terms of use and Privacy Policy.

Call +1 855-515-4486 or contact us

to become a Gartner client.