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IT Key Metrics Data 2019: Key Infrastructure Measures: IT Service Desk Analysis: Current Year

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Summary

This research contains high-level IT Service Desk cost efficiency and support staff productivity ratios. Information provided was collected throughout 2018 from a global audience. Key cost and support distributions as well as metrics based on total contact volume are also included.

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IT Key Metrics Data 2019: Key Infrastructure Measures: IT Service Desk Analysis: Current Year

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