Create a Gartner Account

IT Key Metrics Data 2019: Key Infrastructure Measures: IT Service Desk Analysis: Current Year

Sign In

Already have a Gartner account?


This research contains high-level IT Service Desk cost efficiency and support staff productivity ratios. Information provided was collected throughout 2018 from a global audience. Key cost and support distributions as well as metrics based on total contact volume are also included.


Order Amount: $2,015.00


For help or information on purchasing documents contact us.

Please provide your profile information.

By clicking the "Submit" button, you are agreeing to the Gartner Terms of use and Privacy Policy.

Call +1 855-515-4486 or contact us

to become a Gartner client.