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Improving WFM Prediction Accuracy and Real-Time Trends

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Effective forecasting is the foundation of good workforce planning and essential to customer service and support leaders’ ability to smoothly run a service center. Agile, flexible scheduling and real-time queue monitoring are critical to meeting consistent service levels and customers’ expectations.

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Create a Gartner Account

Improving WFM Prediction Accuracy and Real-Time Trends

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Pricing

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