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Market Share: IT Operations Management Software, Worldwide, 2020

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ITOM software grew by 8.5% in 2020, reaching $33.9 billion. COVID-19 shutdown fueled growth with large workforces working from home. Microsoft, ServiceNow, IBM, VMware and BMC lead with an excess of $2 billion each; however, in 2020, ServiceNow moved past IBM to claim the second largest share.


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