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Market Share: Customer Experience and Relationship Management, Worldwide, 2020

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Summary

The worldwide CRM software market grew by 12.6% in current USD terms, to $69 billion worldwide in 2020. Marketing registered the lowest growth at 9.5%, with Digital Commerce showing strongest growth at 17.1%. Salesforce, SAP and Oracle retained top 3 market share positions.

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Create a Gartner Account

Market Share: Customer Experience and Relationship Management, Worldwide, 2020

Summary

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Please provide your profile information.

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