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Market Share Analysis: Customer Service and Support, Worldwide, 2020

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Summary

The customer service and support software market reached $24.6 billion in 2020. The 12.9% year-over-year market growth is driven by the need to engage with clients during COVID-19, providing seamless multichannel customer experience as well as the need to continue supporting their remote workers.

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Market Share Analysis: Customer Service and Support, Worldwide, 2020

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